Cancellation Policy
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service OR by loggin onto our website. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Refund And Return Policy
We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.
Returns
We are happy to assist you with returns subject to the following criteria: Return requests should be raised within 3 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 3 days refund period.
Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
The product should reach us within 3 days and be in sellable condition.
Kindly note that during the sale, specific rules will apply for returning on sale product; If the correct product has been delivered, only in case we send the wrong product we will accept the return. Unfortunately, on-sale products cant be refunded.
Delay In Receiving The Order
If you don’t receive your products and you can’t track it, we recommend reaching us by mail so that we can assist you with the right details. We shall handle such issues strictly and take the necessary steps to resolve it at the earliest.
In such an event, we can cancel your order and process your refunds the money in your account or track your order and expedite the shipment.
You will not be entitled to any cash refunds as per our policy.
Damaged, Wrong Product, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange, we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 7 Days of our receiving of the return package from you.
You will be responsible for paying for your own shipping costs for returning your item. The return address is mentioned on the label.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
Refunds:
We May Provide Refunds In The Event Of:
1). In certain situations, partial refunds might be granted if applicable (Damage or missing part).
2). Return of products purchased by the Customer, subject to eligibility for return.
3). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4). On-sale items will not be refunded.
5). Refunds will only be made in your account.
6). The return address is mentioned on the invoice.
7). Also, note please don’t cancel your Paid Orders as they will be shipped. If you want to refund/exchange your prepaid order please accept the delivery first. Refunds will be initiated within a Hundred Days
Need help?
Contact us at {support@easeshoppingkart.com} for questions related to refunds and returns.